Frequently asked questions
The essentials on subscriptions, delivery and changes. If you can't find the answer, get in touch.
How does the subscription work?
You build a mix of Traditional, Explorer and Espresso, and pick up freshly roasted coffee from us every month. We pick the roaster, the way we would pick for ourselves.
When does the coffee arrive?
We order from the roaster right after the monthly cutoff, and the coffee is ready for pickup the first week of the month after. You get an email.
Can I switch roaster?
We pick the month's roaster for you, the way we would pick for ourselves, and reveal the pick closer to the monthly cutoff. If you have special requests we are happy to adapt for larger orders. Leave a comment with your order.
Where do I pick up the coffee?
From us at C. J. Hambros plass 2 in Oslo. Pickup is free, and you get an email when the month's coffee is ready. Inside Ring 3, we sometimes run it over ourselves.
Can I change or cancel?
Yes. You change the mix and the comment from your account until the monthly cutoff, and you can cancel any time. The subscription runs to the end of the paid period.
How do I pay?
By card. Payment and renewals are handled securely by Stripe.